SUPPORT

Technical Support

1-919-526-1070 Option 2
[email protected]

Or open your own ticket in our new Support portal here!

Sales

Toll Free: 1-855-DATA443 Option 1
Domestic Sales: 1-919-526-1070

International Sales

International Sales: International Resellers

Customer Care

License Inquiries: 1-636-349-6125
Billing / Renewals: 1-636-349-6125

Support Hours

Mon-Fri: 8 AM – 9 PM EST

Submit a Ticket

Submit a product-related trouble ticket with Technical Support.

Submit a Ticket

Knowledge Base

Troubleshooting and answers regarding our products. If you don’t see a satisfactory solution to your issue, or should you have further questions, please consult our Contact Us page.

Knowledge Base

Connect With a Tech

Need immediate assistance? Connect with one of our technicians for a remote session!

Connect With a Tech

System Requirements

SmartShield

Minimum:

Windows XP (SP2+), Vista (SP2+), Windows 7, Windows 8.1, and Windows 10
512 MB Memory
.NET 2.0 or higher
4 GB Free Disk Space
– File system must be NTFS
– C: drive cannot be compressed or encrypted
– RAID configurations are not supported

Recommended:

Windows XP (SP2+), Vista (SP2+), Windows 7, Windows 8.1, and Windows 10
Dual Core 2 GHz Processor or greater
4 GB Memory
.NET 2.0 or higher
10 GB Free Disk Space
File system must be NTFS
C: drive cannot be compressed or encrypted
RAID configurations are not supported

SmartControl Resource Manager

Minimum:

Windows XP (SP2+), Vista (SP2+), Windows 7, Windows 8.1, Windows 10, Server 2003, Server 2008, Server 2012, Server 2016, and Server 2019
512 MB Memory
.NET 2.0 or higher
Recommended Minimum screen resolution 800 x 600

Recommended:

Windows XP (SP2 and higher), Vista, Windows 7, Windows 8/8.1, Server 2003, Server 2008, Server 2012, Server 2016, and Server 2019
Dual Core 2 GHz Processor or greater
4 GB Memory
.NET 2.0 or higher

SmartShield Home Edition

Minimum:

Windows 7, Windows 8/8.1, and Windows 10
64-bit Processor and Operating System
1 GB Memory
Dual Core Processor, 1 GHz or faster
.NET 4.5.1 or higher
Recommended Minimum screen resolution 800 x 600

Recommended:

Windows 7, Windows 8/8.1, and Windows 10
64-bit Processor and Operating System
2 GB Memory
Dual Core Processor, 1.5 GHz or faster
.NET 4.5.1 or higher
Recommended Minimum screen resolution 800 x 600