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SUPPORT

Technical Support

1-844-569-6599 Option 2
[email protected]

Sales

Toll Free: 1-844-569-6599 Option 1
International Sales: 1-813-789-4691
Domestic Sales: 1-813-789-4691

Customer Care

License Inquiries: 1-813-793-8615
Billing / Renewals: 1-813-793-8615

Support Hours

Mon-Fri: 8 AM – 9 PM EST

Corporate Address

P.O. Box 528
Arnold, MO 63010

Submit a Ticket

Submit a product-related trouble ticket with Technical Support.

Submit a Ticket

Knowledge Base

Troubleshooting and answers regarding our products. If you don’t see a satisfactory solution to your issue, or should you have further questions, please consult our Contact Us page.

Knowledge Base

Connect With a Tech

Need immediate assistance? Connect with one of our technicians for a remote session!

Connect With a Tech

System Requirements

SmartShield

 

Minimum:

  • Windows XP (SP2 and higher), Vista, Windows 7 and Windows 8/8.1
  • 512 MB Memory
  • .NET 2.0 or higher
  • 4 GB Free Disk Space
  • – File system must be NTFS
  • – C: drive cannot be compressed
  • – RAID configurations are not supported

 

Recommended:

  • Windows XP (SP2 and higher), Vista, Windows 7 and Windows 8/8.1
  • Dual Core 2 GHz Processor or greater
  • 4 GB Memory
  • .NET 2.0 or higher
  • 10 GB Free Disk Space
  • File system must be NTFS
  • C: drive cannot be compressed
  • RAID configurations are not supported

SmartControl Resource Manager

 

Minimum:

  • Windows XP (SP2 and higher), Vista, Windows 7, Windows 8/8.1, Server 2003, Server 2008, and Server 2012
  • 512 MB Memory
  • .NET 2.0 or higher
  • Recommended Minimum screen resolution 800 x 600

 

 

Recommended:

  • Windows XP (SP2 and higher), Vista, Windows 7, Windows 8/8.1, Server 2003, Server 2008, and Server 2012
  • Dual Core 2 GHz Processor or greater
  • 4 GB Memory
  • .NET 2.0 or higher

SmartShield Home Edition

 

Minimum:

  • Windows 7, Windows 8/8.1, and Windows 10
  • 64-bit Processor and Operating System
  • 1 GB Memory
  • Dual Core Processor, 1 GHz or faster
  • .NET 4.5.1 or higher
  • Recommended Minimum screen resolution 800 x 600

 

 

Recommended:

  • Windows 7, Windows 8/8.1, and Windows 10
  • 64-bit Processor and Operating System
  • 2 GB Memory
  • Dual Core Processor, 1.5 GHz or faster
  • .NET 4.5.1 or higher
  • Recommended Minimum screen resolution 800 x 600